In order to overcome the tough challenges our industry is facing during the COVID-19
pandemic, the SORG Group has had to learn and adapt quickly to a whole new way of
Recently, one of its customers – ISANTI Glass in South Africa – had to instigate a strict
lockdown and dramatically reduce the tonnage from its furnace in the short term. This led to
a frozen glass melt in the throat area, which can cause a blockage and other critical defects.
Therefore, the furnace had to be stopped as a precautionary measure and started again as
quickly as possible, to ensure minimal loss of revenue.
Unable to visit and tackle this emergency situation on-site, SORG engineers had to
communicate with many different ISANTI employees across the globe through video
conferencing. Led by Holger Mayer, SORG’s expert team offered remote support and
training to the operators, managing to implement complex measures and instruct vital repair
work over the course of three weeks.
By rising to such an incredibly tough challenge, they successfully removed the issue, while
still providing the superior quality of service customers expect from SORG.
Through virtual meetings from home offices, the service team continues to help maintain an
efficient level of performance and fulfill customer needs in line with respective country-
Regular management board meetings to co-ordinate the global strategy in line with
respective country-specific restrictions are also ensuring that SORG is in a strong position to
proceed with its international service activities.